No products in the cart.
Frequently Asked Questions (FAQ)
Welcome to the Health Medi Zone FAQ! Here,
You'll find straightforward answers to the most common questions about how we work, our medications, how to order, payment, and much more.
Prescription & Medication Questions
1. Do I need a prescription to buy medication?
Yes, you’ll need a valid prescription from a licensed doctor or physician. You can upload it during checkout or email it to us at admin@healthmedizone.com.
2. Are your medications the same as those in local pharmacies?
Yes! Our brand-name products are often from the same manufacturers. Generic versions may look different but have the same active ingredients and meet international quality standards.
3. Are generic medications safe?
Our generics come from trusted names like Apotex, Teva (Novopharm), and Genpharm. Health authorities approve them; they are just as effective as brand-name versions.
4. Why do the pills look different?
Due to branding laws, generics can vary in shape or colour, but their contents are the same. Differences may also come from different manufacturers.
5. Do all medications have generic versions?
No. Only about half of prescription drugs have generic alternatives. Only the brand-name version is available if the drug is still under patent.
Ordering & Shipping
6. How can I order?
Just browse our site, upload your prescription, and check out. If you don’t see a confirmation email, check your spam folder or allow us.
7. When will I get my order?
For specific areas, international delivery usually takes 2–4 weeks or 8–10 days. In rare cases, it might take up to 30 days. You’ll get a tracking number once your order ships.
8. Can I track my shipment?
Yes! A tracking number will be emailed to you. You can track it through the shipping provider or contact our team for help.
9. What's your return/refund policy?
We’ll refund or reship your order if it’s lost or damaged. Returns are only accepted for incorrect or damaged items. Let us know within 30 days of shipping.
10. Can I cancel my order?
Yes, as long as it hasn’t shipped. Cancellations require a valid reason and may include a small fee.
Payments & Security
11. What payment methods do you accept?
We take Visa, MasterCard, debit/credit cards, and PayPal.
12. Is online payment safe?
Yes. We use Alpha SSL and Sucuri Security for full encryption and secure transactions.
13. How do I pay by credit card through PayPal?
Click “Continue” in the PayPal email, then choose “Pay by Card,” enter your card info, and finish the transaction.
14. Why was my card declined?
It could be due to an address mismatch, card location, or international payment restrictions. For help, contact your bank or our support team.
15. When will my refund appear?
Refunds usually show up in 3–10 business days. If it takes longer, check with your bank.
16. I'm nervous about using my card online. What should I do?
We get it. We use strong encryption and fraud protection for a secure checkout experience.
Delivery Questions
17. What if I get the wrong medication or dosage?
Could you email us at admin@healthmedizone.com? We’ll fix the issue quickly.
18. Can I return the medication after delivery?
Yes, but only if it’s the wrong item or damaged. Contact our team with your order details.
19. What if my order gets returned to you?
We’ll resend it and email you a new tracking number.
20. What's the minimum expiry date of your meds?
All items have at least 6 months before expiry. If you need a longer expiry, ask.
21. How do I return something?
We only accept returns for incorrect or damaged prescription items. Reach out to us, and we’ll help you through the process.
About Health Medi Zone
22. Are you an honest company?
Yes! We’ve been around since 2020, providing trusted international access to quality generics and OTC items.
23. How long have you been in business?
Since 2020, with a focus on trust, quality, and customer care.
24. Is my personal information safe?
Absolutely. We use advanced encryption and never share your data with third parties. Your privacy is a top priority.
25. What are your business hours?
Monday–Friday: 9:00 AM – Midnight CST
Saturday–Sunday: 9:00 AM – 2:30 PM CST
Our website is open 24/7 all year round.
5. Do all medications have generic versions?
No. Only about half of prescription drugs have generic alternatives. Only the brand-name version is available if the drug is still under patent.
General Questions
26. Why are your prices lower?
We buy directly from certified suppliers and avoid middleman fees. This helps us pass savings on to you—often up to 20% off.
27. How can I get discounts?
Visit product pages to catch popup coupons. Apply the code at checkout for up to 20% extra off.
28. Do you offer free shipping?
Yes, for all medication orders over $198.
29. What makes Health Medi Zone stand out?
FDA-verified meds
Best price guarantee
Secure checkout
Reliable delivery
Simple refunds
24/7 support
Verified reviews
Total confidentiality
