Communication Policy – Health Medi Zone

At Health Medi Zone, we believe in clear, respectful, and prompt communication. This policy explains how we stay in touch with you, how you can reach us, and our commitment to supporting you every step of the way.

Customer Support Channels

You can connect with our support team through any of these official channels:

• Email: admin@healthmedizone.com
• Phone Support: +1 (888) 866-7566 (Mon–Fri, 9 AM – Midnight IST)
• Live Chat: Available on our website during business hours

Response Time

We do our best to respond quickly:

• Emails & Support Tickets: Within 24 to 48 business hours
• Phone & Live Chat: Immediate support during working hours
• Order Updates: Sent automatically via email after order confirmation, dispatch, and delivery

Order & Shipping Notifications

You’ll receive email updates at key stages of your order:

• Order Confirmation
• Payment Acknowledgment
• Shipping Confirmation (with tracking details)
• Delivery Notification (if tracking is

Important Communication Notes

• We will never ask for sensitive information like your password or credit card details via phone or email.
• Official communication will always come from our admin@healthmedizone.com domain.
• If you receive any suspicious message, forward it to admin@healthmedizone.com immediately

Marketing & Promotional Messages

If you opt in during signup or checkout, you may receive promotional emails, health tips, or product updates. You can opt-out anytime by clicking the “Unsubscribe” link in any email.

Feedback 

We truly value your feedback, whether it’s praise or a complaint. If you have suggestions or concerns, contact our support channels.
We treat all complaints seriously and aim to resolve them within 3 to 5 business days.

Our Commitment

• To communicate honestly and respectfully with every customer
• To protect your personal and order information
• To respond with empathy and urgency to all inquiries and issues

Thank you for choosing Health Medi Zone. We’re always here to support your health journey.